Troubleshooting

Overview

This page covers common issues you may encounter while using Memoreru and how to resolve them.

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Login & Authentication

Cannot Log In

Symptom: Unable to log in despite entering the correct email and password

Checklist:

Solutions:

1. Reset your password
2. Try a different browser
3. Try incognito/private browsing mode

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Two-Factor Authentication Code Is Invalid

Symptom: The code from your authenticator app is rejected

Checklist:

Solutions:

1. Set your device's clock to automatic
2. Wait for a new code and enter it
3. Use a backup code

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Content Creation & Editing

Cannot Save Content

Symptom: An error appears when clicking the save button

Checklist:

Solutions:

1. Reload the page and try saving again
2. Try a different browser
3. Copy the content and create it as a new item

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Cannot Upload Images

Symptom: Nothing happens after selecting an image

Checklist:

Solutions:

1. Compress the image to reduce its size
2. Convert to a different format
3. Reload the page and try again

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Search & Display

No Search Results

Symptom: Searching for a keyword returns zero results

Checklist:

Solutions:

1. Try different keywords
2. Reset all filters
3. Broaden the visibility scope

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Page Loads Slowly

Symptom: Pages take a long time to load

Checklist:

Solutions:

1. Clear your browser cache
2. Reduce the number of items displayed
3. Try a different browser

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Teams

Team Members Not Showing Up

Symptom: An invited member does not appear in the member list

Checklist:

Solutions:

1. Reload the page
2. Ask the member to check their invitation email
3. Resend the invitation

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Cannot Access TEAM Content

Symptom: Content with TEAM visibility does not appear

Checklist:

Solutions:

1. Verify your team membership
2. Switch the active team
3. Ask the content creator to verify the visibility setting

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Notifications

Not Receiving Notifications

Symptom: Notifications are not arriving despite being enabled

Checklist:

Solutions:

1. Review notification settings
2. Verify your email address
3. Check browser notification permissions
4. Check your spam/junk mail folder

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Other Issues

Unstable Behavior

Symptom: Screen freezes or errors occur frequently

Checklist:

Solutions:

1. Update your browser to the latest version
2. Clear your browser cache
3. Disable browser extensions and try again
4. Try incognito/private browsing mode

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Missing Data

Symptom: Content you created is nowhere to be found

Checklist:

Solutions:

1. Use the search function to look for it
2. Reset all filters
3. Contact support

Important: Deleted content cannot be recovered.

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Recommended Browsers

Memoreru works best on the following browsers:

• Google Chrome (recommended)
• Microsoft Edge
• Firefox
• Safari

Recommended version: The latest version or up to two versions back

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Contacting Support

If the above solutions do not resolve your issue, please contact support.

How to reach us:

Please include:

• A detailed description of the issue
• Error messages (if any)
• Your browser name and version
• The date and time the issue occurred
• Screenshots (if possible)