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Inquiry Management
FreeA template for handling customer inquiries by type, priority, and status in one place. Avoid dropped tickets and keep support quality consistent.
Subject | Requester | Type | Priority | Status | Received | Owner | Resolution Notes | |
|---|---|---|---|---|---|---|---|---|
| 1 | Can't log in | Greenleaf Trading | Bug | High | In Progress | 2026/06/28 | Emily Carter | Sent password reset; trying to reproduce |
| 2 | Question about pricing plans | TechSolutions Inc. | Question | Mid | Resolved | 2026/06/25 | Michael Brown | Recommended Standard plan; sent materials |
| 3 | Feature request | ABC Consulting | Request | Mid | New | 2026/06/30 | James Wilson | Wants bulk CSV import; sharing with dev |
| 4 | Billing amount is wrong | Green Foods Co. | Complaint | High | In Progress | 2026/06/27 | Sophia Lee | Reviewing the charge; checking with finance |
| 5 | Help getting started | Mirai Trading Co. | Question | Mid | Resolved | 2026/06/20 | Daniel Kim | Ran an online call; moving to a proposal |
| 6 | Layout looks broken | Nippon Logistics | Bug | Low | Resolved | 2026/06/22 | Robert Taylor | Resolved after a browser refresh |
| 7 | How do I cancel | Sakura Design Studio | Question | Low | Resolved | 2026/06/24 | Olivia Martin | Shared steps; offered to retain them |
| 8 | Data migration help | OceanTech | Request | High | On Hold | 2026/06/29 | David Clark | Drafting a quote; likely a paid service |
| 9 | Walkthrough request | Sunflower Manufacturing | Question | Low | New | 2026/07/01 | Hannah Walker | Scheduling an online training session |
| 10 | Slow response times | Frontier Inc. | Complaint | Mid | In Progress | 2026/06/26 | Ethan Young | Checking server status; working on a fix |
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